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Bob Gourley

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Facebook Messenger As Your Personal Assistant

Wouldn’t it be nice if you had a personal assistant with you at all times? To have someone there to answer questions quickly and help you with daily plans? Instead of worrying about the best flight to take, what restaurant to eat at, or whether a monthly bill is as low as it should be, what if there was someone (or something) to do the hard work for you? Siri and Google may soon have a tough competitor, Facebook Messenger’s “M” assistant. Earlier this year, Facebook announced their plans for a virtual “shopping” assistant called “M”, but now that it is in limited beta testing something is becoming clear. M is something much more than just a shopping assistant.

3050421-poster-p-1-how-facebook-m-will-hook-us-on-shopping-at-facebookM uses a natural language processing and is able to understand plain conversational English, it is as though you are speaking with a real human, rather than AI. Not only can M help make reservations or books flights, but also it can answer questions and send screen grabs from across the internet. One user tweeted that M helped him lower his Comcast bill.
This new assistant is a product of both AI and humans working together, it is supervised and supported by real people. A personal assistant is at your beck and call, giving you a quick, informative and accurate response to any question. So far, it has proved to be less gimmicky than that of Siri, Google Now and Cortana. As beta testing rolls out, we will see how M advances.
Find more information on Buzzfeed and SlashGear

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Bob Gourley writes on enterprise IT. He is a founder of Crucial Point and publisher of CTOvision.com