Enterprise IT Context for the CTO

Bob Gourley

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The Next Generation of Enterprise Technology

With the creation of artificial skin and wearable technology -- and even greater creations such as self-driving cars and cancer-detecting wristbands -- it’s undeniable that the lines between real life and science fiction are becoming blurred. The introduction of cloud technology and hyper converged infrastructure has revolutionized businesses in how they store, access, and safeguard data, and this leads many to wonder what the next step in this technological race is. With new advancements boosting productivity, saving money, and improving both the employee and customer experience, one thing is certain: future technology will be honed and utilized by businesses to reach the next level of success.

How far can this creativity go? Here are a few things that may appear in the not-too-distant future, and how they will be utilized to make enterprises thrive.

1. AI-Consumer Interaction

With the advancement of Apple’s Siri, which is able to both comprehend voice commands and learn the behavior of her users, the development of smarter, faster, and more effective AIs is on the upswing. It’s very possible that in the near future, AIs will replace human beings in the customer-service industry by developing skills in handling unique situations, adapting to problems, and offering solutions. Rather than having an entire tech-support team to communicate with customers and troubleshoot issues, a single AI that could multitask these troubles and provide fixes, cutting back on salary costs, improving customer experience, and speeding up the entire customer-service industry.

2. Digital Telepathy

While it may seem like a tool only science fiction can manage, the advancements in neurology as well as digital interfaces could ensure we live these fantasies in real life. Voice commands are already being utilized in place of a keyboard and mouse, and mental commands are the next step. Neurologists have experienced great success in analyzing brain activity and narrowing down the exact origin of specific signals, and the next step is to bond these “electric” commands with digital interfaces. This could allow people to control objects “telepathically,” via these signals. From a business standpoint, this could boost productivity far beyond simple human abilities. With a single command, messages could be sent to encourage communication and collaboration; content, reports, and data could be gathered and produced in half the time, having eliminated the physical aspect; and employees could even have the ability to process and learn data in a faster, more direct way.

3. Interactive Advertising

Already being developed by many companies, interactive advertising would allow benches, buses, and even everyday billboards to be digitized, responding to individuals nearby and offering advertisements catering to their particular tastes. Big data already allows businesses to analyze consumer trends and customize advertisement approaches on their TVs, mobile phones, and web browsers. This could be applied on a greater scale, connecting with mobile phones and identifying the data surrounding that individual person wirelessly, and then altering the advertisement nearby to target their interests. This would increase sales, consumer interaction, and benefit enterprises as a whole.

4. Digital Energy

The need for power and the issue of locating it has often been a struggle for mobile phone users, car owners, and especially businesses with very large infrastructures to maintain. The Qi Wireless charging dock has already offered mobile phone-users a method of charging remotely, and technology is advancing to allow this convenience to everyone. The ability to recharge a car’s battery by simply parking near a station could greatly benefit everyday users and taxi services. Beyond this, a wireless power station would allow businesses to manage their entire IT department without care for power outages, surges, or other disasters that could deny a company access to the necessary resource of power.

With the Internet of Things encouraging global hyper-connectivity, big data allowing systems to analyze more information in a more accurate fashion, and wearable technology ensuring everyday users are able to interact with technology and each other in a more personalized and timely manner, it’s only natural to wonder what could be next. The sky is the limit, and with businesses driving towards greater efficiency and greater profit, the next generation of enterprise technology will likely seem more fiction than reality – saving money, boosting productivity, and improving daily life.

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Bob Gourley writes on enterprise IT. He is a founder of Crucial Point and publisher of CTOvision.com